Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process transactions, prevent fraud, and ensure legal compliance.
  • Who sees it: Internal authorized staff and trusted partner service providers (payments, KYC).
  • How long we keep it: For the duration of your account and as required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how 4dgang collects, uses, and protects the information of our users within Malaysia. By using our platform, you agree to the practices described in this policy.

This policy applies exclusively to our official website and associated applications. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site.

Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment.

Account & Identity

Basic profile information used to create your account and manage your unique player identity.

Verification Documents

Identification provided during the KYC process to confirm age and residency requirements.

Payment Data

Financial details required to facilitate deposits and withdrawals via our partner payment providers.

Gaming Activity

Records of bets, wins, losses, and transaction history to ensure fair play and account accuracy.

Technical Data

IP addresses, browser type, device identifiers, and operating system used for security and optimization.

Communication

Records of your inquiries and our responses through our support channels.

How We Collect Data

Data is gathered through three primary channels:

  • Directly from you: Information provided during registration, KYC verification, and support requests.
  • Automatically: Technical data collected via cookies and server logs as you navigate our platform.
  • Partner Providers: Data received from our partner payment and identity verification services.

Why We Use Data

Your information is used for the following legitimate purposes:

  • Account Management: To maintain your profile and provide a personalized experience.
  • Financial Processing: To execute deposits and withdrawals accurately and securely.
  • Security & Integrity: To verify age, prevent multi-accounting, and detect fraudulent activity.
  • Legal Compliance: To fulfill obligations applicable to gambling operators within Malaysia.
  • Marketing: To send promotional updates, provided you have given explicit consent.

When We Share Data

We do not sell your personal data to third parties. We share information only in the following instances:

  • Service Providers: With partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Requirements: When mandated by relevant authorities or law enforcement to comply with applicable laws.

How We Protect Data

We employ industry-standard security measures to protect your information:

  • Encryption: Data transmitted between your device and our servers is protected using secure encryption protocols.
  • Access Control: Internal access to personal data is strictly restricted to authorized personnel.
  • Isolation: Sensitive payment data is handled through isolated systems provided by secure payment partners.
  • Monitoring: We continuously monitor our systems for potential vulnerabilities and unauthorized access.

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and ensure the security of your session. For a detailed explanation of how we use these technologies, please visit our Cookie Policy.

Your Rights

You maintain the following rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or transfer it to another service.
  • Objection & Withdrawal: Object to specific data processing or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we retain specific information only for the period required by applicable law in Malaysia.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be closed immediately. Parents or guardians who suspect a minor is using the platform should report this via our Support page.

Cross-Border Transfers

Some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the handling of your data, please reach out to us.

Visit Support Center